Who we are
This Privacy Policy explains how Paradigm Expansions (“we,” “us,” or “our”), the coaching practice of Dr. Steph Nash, collects, uses, and protects your information when you visit paradigmexpansions.com, sign up for our free resources, join our courses, book a session, or communicate with us.
[Steph: add your legal business name if different, e.g. “Paradigm Expansions LLC,” and a mailing address.]
Information we collect
Information you give us, such as when you fill out a form, sign up for a course, book a session, or email us:
- Your name, email address, and phone number
- Answers you share in intake forms, applications, and course reflections
- Booking details such as appointment dates and times
- Payment information, which is processed securely by our payment processor. We do not store your full card number.
Information collected automatically when you visit our site, such as your browser type, device, pages visited, and general location, through cookies and similar technologies.
How we use your information
- To deliver what you asked for, such as Chapter 1 of The D Word, the 7-Day Reset, or a coaching session
- To send emails, including our weekly newsletter, course reminders, and occasional offers
- To send text messages if you have opted in (see below)
- To schedule and prepare for sessions and track your progress in our programs
- To process payments and send receipts
- To improve our website, content, and services
- To comply with legal obligations
Your reflections and intake answers
Anything you share in course reflections, intake forms, or applications is read only by Dr. Steph and used only to support your experience with us. We treat it as private and never publish it or share it with anyone else without your written permission.
Text messages (SMS)
If you provide your phone number and consent, you may receive text messages from Paradigm Expansions about appointments, courses, events, and updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never sold or shared with any third parties.
How we share information
We do not sell or rent your personal information. We share it only with trusted service providers who help us run our business, and only as needed to provide their service. These include:
- Our website, email, course, and scheduling platform (HighLevel / LeadConnector)
- Our payment processor
- Video meeting tools used for sessions
- WhatsApp, for coaching clients who choose to use it for support between sessions
We may also disclose information if required by law or to protect the rights and safety of our clients, ourselves, or others.
Cookies
We use cookies to keep our site and forms working and to understand how visitors use the site. You can adjust your browser settings to refuse cookies, though some features may not work as intended.
How long we keep your information
We keep your information for as long as you are subscribed or working with us, and afterward only as long as needed for business, tax, or legal purposes.
Your choices and rights
- Email: click “unsubscribe” at the bottom of any email.
- Text: reply STOP to any message.
- Access, correction, or deletion: email us and we will help you review, update, or delete your information, subject to any legal requirements to keep certain records.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.
Children
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last changed.
Contact us
Questions about your privacy? Email [email protected].